Tim Hortons is advising guests who purchased a Pink and White Colour Changing Donut Mug in restaurant between Jan. 15 and Feb. 18 to stop using it and return it to any Tims restaurant for a full refund.
While there have been no reports of injuries, a small number of guests have let us know that their Donut Mug developed a crack. Out of an abundance of caution, Tim Hortons has voluntarily removed these mugs from sale.
Tims guests who purchased a Donut Mug in restaurant between Jan. 15 and Feb. 18 are advised to return the mug to any Tims location for a full refund. Guests may make their return until April 22, 2026. We apologize for the inconvenience.
For purchases made on Timshop.ca, please contact support@timshop.ca.
For more information or any additional questions about purchases at a Tim Hortons restaurant in Canada, click here.
For more information or any additional questions about purchases at a Tim Hortons restaurant in the United States, guests may contact us at timhortons.com/support.